Request for Proposal

Site Visit Agenda

Addendum 1.1

Addendum 2

Addendum 3

June 4th Questions

Questions and Answers: (Questions coming from Vendors will be answered here)


1. Is there currently network connectivity between Central Utah 911 and each of the fire stations? If there is not, do you anticipate this will be provided and configured as part of this project?
1.1. Not all stations have network connectivity on the public safety network of fiber.
1.2. Those stations that do not have current network connectivity will not have connectivity by the time the project is complete. These situations will need to be connected through microwave as a primary or wirelessly over cell towers secondary.

2. How many unique radio sites/systems will the system need to broadcast over? For example, your solicitation calls for voice over the main fire radio channel; we assume it will also need to broadcast over the transmitters at Lake Mountain and Cedar Pass. Are there others?
2.1. Transmitters will include 1j fire 1, Lake Mountain tower, west mountain tower, Rockyridge tower, dog valley tower, Provo canyon towers. They will also be received at each of the fire stations listed in the proposal

3. It would help us to ensure a more accurate proposal if we had copies of floor plans for the fire stations. Can you secure those floor plans for us? If not, may we contact the fire chiefs directly?
3.1. Additional installation in fire equipment beyond the ability to tone and alerting can be done by directly contacting the local chief for that department.

4. In the solicitation, it calls out a requirement for the submitter to be familiar with the Central Utah 911’s policies and those of its partners. Will you please send us a copy of your policy concerning dispatch of fire and EMS resources? If the policies differ for your partners can you also secure their policies for us? If not, may we contact them directly and will you please provide us with their contact information?
4.1. Central Utah 911 fire alerting policy will be added as an addendum to the RFP. Cities not dispatched by Central Utah 911 will need to provide further documentation if they choose to participate in the process.

5. In the solicitation, it calls out the need to interface with network siren sites. Will you please provide us with the model number of any sirens the system will need to interface with as well as a basic description of how you currently activate those sirens.
5.1. Working to obtain this information

6. As I mentioned on your voice mail, section 1.3.5 of the FSA RFP mentions: Site Visits may be necessary to determine the current and future capabilities of each of the individual stations along with current repeater locations within the county.
6.1. Site visits for the fire stations will be conducted in the following manner. May 23rd Lone Peak, Lehi, American Fork, Saratoga Springs, Eagle Mountain. Meet at Lone Peak Station 201 at 0900 hours. May 30th South county stations as available will be visited. Meet at Payson Fire station at 0900 hours.


7. Would Central Utah 911 consider an extension for the RFP based on site visits prior to the close date? Is there a cut off to Q&A
7.1. Yes an addendum to the RFP will be submitted extending the RFP close date to June 10, 2019. With the extension of the RFP deadline cutoff for Q&A will be June 1, 2019

8. What is the Siren Site?
8.1. We currently have access to a siren alerting system for the area of Woodland Hills. This Siren Uses PA notifications tones to alert citizens for evacuation.

9. On Page 2, Section 1.2.2 and section 2.2.2 please clarify correct number of stations and dispatch Centers.
9.1. For the proposal the bid should be for Central Utah 911 28 fire stations (26 operational, 2 in design phase), and 1 dispatch center.

10. Could you provide clarification on the number of dispatch positions? How many dispatch/PSAP sites?
10.1. For central Utah 911 4 dispatch positions should be presented in the bid.
10.2. For Central Utah 911 1 PSAP should be considered for the RFP

11. The proposed FSAA system must be able to be utilized as a Fire Station Alerting system and an Apparatus Alerting system simultaneously without the need for additional software or hardware and without any additional operator intervention. QUESTION is there an existing computer/tablet in the trucks to push out notifications?
11.1. Each agency is different the majority of full time agencies are using an existing computer/tablet in their apparatus. They computers/tablets vary from agency to agency

12. The proposed FSAA system shall be capable of being interfaced with the city, county, and states, existing radio system, Ethernet network, and E911 dispatch system. Question- What capabilities are you looking for?
12.1. The ability to connect over state-owned microwave towers and county/state owned Ethernet.

13. Can we also visit a siren Sit and the Dispatch Center on May 23rd?
13.1. Understanding that many of you will be traveling for the site visits we will try to accommodate extended visits. For those that are planning on attending on the 23rd we will also visit the Dispatch Center and the 1 Siren site. Time permitting we can also try to visit some south end agency locations.

14. Answer 1.2 to Question 1 says that: “Those stations that do not have current network connectivity will not have connectivity by the time the project is complete. These situations will need to be connected through microwave as a primary or wirelessly over cell towers secondary. Should vendors propose microwave network connectivity as part of this proposal?
14.1. Central Utah 911 has connections to the microwave that is providing transmission to the fire stations that do not have internet connectivity.
15. It is our understanding that the Motorola Gold Elite Console has been discontinued by Motorola and that Motorola support for the Gold Elite Console will be discontinued in 2020. Is Central Utah 911 planning to replace its Motorola Gold Elite Consoles? If yes, what consoles does Central Utah 911 plan to replace them with and what is the anticipated timeframe for replacement?
15.1. Yes the state of Utah is currently in the RFP/Contract phase of making radio upgrades state wide. This will include all dispatch CIE in Central Utah 911. Currently we do not have a timeframe on their roll out.

16. Page 17, – Please confirm if zoning of lights and audio in bunks, LED lighting strips, and Incident Display Board are the only items to be quoted as an option? If not, please confirm which station components or functionality should be quoted as an option? How do you want optional equipment to be quoted for the IP based alerting at the stations
16.1. Each of these features should be quoted as an option, stations and cities will vary on additional functions they may want installed.
16.2. Included in the quoted price should be the equipment and additional fees that may apply

17. Who are the CAD vendor’s in reference to multiple CAD vendors section 4.2.4?
17.1. Spillman is the only CAD vendor utilized by Central Utah 911 at the time of BID

18. What is Apparatus Alerting System? How does Central Utah 911 envision it functioning?
18.1. The ability to send a secondary alert to mobile devices i.e. tablet or phone paging information.

19. In section 2.3.5 please specifies if this requirement is for Utah or the contractor’s home state?
19.1. This can be the vendors state, Certification of Business licensing to complete the work.

20. Please provide preferred/approved local low voltage installers for this project.
20.1. There are currently no providers assigned. Each city local jurisdiction may have their own preferred provider.
21. The UHF radio mentioned on page 6, section 1.2.7 that provides “station alerting functions”, is that radio analog or digital? Conventional or trunked? Is it UHF R1 or R2?
21.1. Point of clarification this is a VHF radio that is analog and conventional
22. Is there (1) main radio channel that the radio based FSA will be using?
22.1. Yes there is one channel

23. In section 3.22.4 – does the Central Utah 911 currently have vendor VPN access in place?
23.1. There is ability to connect to dispatch VPN but it is not currently being used by vendors.

When to Call 9-1-1

If someone has been involved in an incident and is injured, this is another reason to call 9-1-1.

If you’re in a situation where there are several people at the scene, do not assume someone else is calling 9-1-1 — call yourself. If you are calling from a cellular device, be sure to let the call taker know your location so emergency responders can get to you faster.

Remember:  If the 9-1-1 system receives multiple calls at the same time, these calls will be handled on a priority basis with the most serious emergencies being handled first. Please be patient if your call is put on hold. DO NOT HANG UP!

Tips for Calling 9-1-1

  • Contact 9-1-1 if there is a threat to loss of life or property
  • Know the address and city of your emergency
  • Know your phone number
  • Know the type of emergency
  • Stay calm and answer all of the operator's questions

Text to 9-1-1

Residents anywhere in Utah County can text “911” on their cell phones and be connected with a 911 dispatcher in an emergency.  Speaking directly to a 911 dispatcher is always the best and fastest way to get help in an emergency or to report a crime in progress. If you can call 911 for help, please do, but for those times when you can’t call, there is now “Text to 911”. This new feature is also a benefit to the hearing impaired and can be helpful in an emergency as opposed to a voice call to 911.  This service will be especially helpful in cases when:

  • The caller cannot communicate verbally due to a hearing or speech impairment
  • The caller is in a situation when a crime is in progress
  • The caller is facing domestic abuse
  • The caller is injured and cannot speak


For all emergencies, dial 911.

Dial 801-794-3970 for all non-emergency police and fire requests.

Central Utah 911 administration can be reached during business hours at (801) 794-4000.

Address: 3047 N 400 W, Spanish Fork, UT 84660

All employment questions should be sent to